Datamax-O'Neil S-Class User Guide - Manual (Page 62)

54 S-Class
If experiencing this problem… Try this Corrective Action…
The printer does not print
formats sent from the host, but
the Fault Indicator remains off:
The parser mode may not match the
software (language) being used. Print a
Configuration Label to check the
detected parser mode setting (see
Section 3.4.1) or see Section 5.1 for
more information. See Section 4.3 to
reconfigure the setting.
The communication parameters between
the printer and host may not match;
reconfigure, see Section 4.3.1.
The interface connection may be faulty
or the cable may be incorrect or faulty;
check the connections and see Appendix
C for cable requirements.
The printer may be in ‘hex dump mode’
(see Section 5.1); cycle the printer
power ‘Off’ and ‘On’.
Erratic print (strange characters
instead of ticket formats are
printed):
The printer may be in ‘hex dump
mode’; see Section 5.1.
If using the serial interface port, check
the host and printer communications
settings; see Section 3.4.1.
The cutter fails to cut, but the
Fault Indicator remains off:
First verify the cutter has been detected by
printing a Configuration Ticket; see
Section 3.5.1. If the cutter has not been
detected, call for service; otherwise,
verify that the cut function has been
selected in the software program.