Ohaus CT Series ELECTRONIC BALANCE - Manual (Page 75)

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SERVICE INFORMATION SERVICE INFORMATION SERVICE INFORMATION SERVICE INFORMATION SERVICE INFORMATION
If the Troubleshooting section does not resolve or describe your problem, you will need
to contact an authorized Ohaus Service Agent. For Service assistance in the United
States, please call Ohaus Corporation toll-free at (800) 526-0659, an Ohaus Product
Service Specialist will be available to help you.
NOTE: NOTE: NOTE: NOTE: NOTE: In New Jersey call (201) 377-9000.
Error Codes Error Codes Error Codes Error Codes Error Codes
The following list describes the various error codes which can appear on the display
and the suggested remedy.
Display Description Display Description Display Description Display Description Display Description
Err 0 Err 0 Err 0 Err 0 Err 0 This indicates a hardware error causing an invalid checksum on calibration
data. The balance may need recalibration, particularly linearity calibration. If
the error persists after recalibration, the balance must be serviced.
Err 1 Err 1 Err 1 Err 1 Err 1 Sample being weighed exceeds the capacity of the balance. If error occurs
when the sample is within the balance capacity, balance may be incorrectly
calibrated. An underload such as the platform off of the balance could also
display Err1. Recalibrate the balance.
Err 2 Err 2 Err 2 Err 2 Err 2 This indicates a hardware error causing an internal weight signal which is too
high. The balance must be serviced.
Err 3 Err 3 Err 3 Err 3 Err 3 This indicates a hardware error causing an internal weight signal which is too
low. The balance must be serviced.
Error 3 appears on the display as "- - - ". It will be sent over the RS232 interface
as "Err3" if that accessory is installed.
Err 4 Err 4 Err 4 Err 4 Err 4 Incorrect or no calibration weight used when performing calibration procedure.
Error will flash momentarily, then balance will use previous calibration data.
Recalibrate correctly.
Err 5 Err 5 Err 5 Err 5 Err 5 Value is too large to display; exceeds 99999 counts. Possibly caused by an
invalid custom unit conversion factor.
Err 6 Err 6 Err 6 Err 6 Err 6 Custom unit conversion factor exponent and LSD choices have placed the
decimal point off of the display. The error flashes momentarily and the new
conversion factor will not be accepted.
Err 7 Err 7 Err 7 Err 7 Err 7 Power-on load error caused by load on platform during power-up. The display
appears for three seconds and the balance will use previously stored calibration
data. Remove load from platform and reapply power.
Err 9 Err 9 Err 9 Err 9 Err 9 Internal data error. Return balance for servicing.