ZyXEL Communications Prestige P-870HW-51a v2 User Manual
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Chapter 18 Troubleshooting
P-870HW-51a v2 User’s Guide
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2
Make sure you entered your ISP account information correctly in the WAN screens.
These fields are case-sensitive, so make sure [Caps Lock] is not on.
3
If you are trying to access the Internet wirelessly, make sure the wireless settings
in the wireless client are the same as the settings in the AP.
4
Disconnect all the cables from your device, and follow the directions in the Quick
Start Guide again.
5
If the problem continues, contact your ISP.
I cannot access the Internet anymore. I had access to the Internet (with the ZyXEL
Device), but my Internet connection is not available anymore.
1
Check the hardware connections, and make sure the LEDs are behaving as
expected. See the Quick Start Guide and
2
Turn the ZyXEL Device off and on.
3
If the problem continues, contact your ISP.
The Internet connection is slow or intermittent.
1
There might be a lot of traffic on the network. Look at the LEDs, and check
. If the ZyXEL Device is sending or receiving a lot of information,
try closing some programs that use the Internet, especially peer-to-peer
applications.
2
Check the signal strength. If the signal strength is low, try moving your computer
closer to the ZyXEL Device if possible, and look around to see if there are any
devices that might be interfering with the wireless network (for example,
microwaves, other wireless networks, and so on).
3
Turn the ZyXEL Device off and on.
4
If the problem continues, contact the network administrator or vendor, or try one
of the advanced suggestions.
Advanced Suggestions