Zebra Technologies Z4Mplus - Manual (Page 122)

Troubleshooting
Troubleshooting Checklists 114
13163L-001 Rev. A Z4Mplus/Z6Mplus User Guide 1/18/06
Troubleshooting Checklists
If an error condition exists with the printer, review this checklist:
‰ Is there an error message on the LCD? If yes, see
LCD Error Messages on page 115 .
‰ Are noncontinuous labels being treated as continuous labels? If yes, see Calibrate Media
and Ribbon Sensor Sensitivity on page 84 .
‰ Is the
CHECK RIBBON light on when ribbon is loaded properly, or are noncontinuous
labels being treated as continuous labels? If yes, see Calibrate Media and Ribbon Sensor
Sensitivity on page 84 .
‰ Are you experiencing problems with print quality? If yes, see
Print Quality Problems
on page 118 .
‰ Are you experiencing communications problems? If yes, see
Communications Problems
on page 122 .
If the labels are not printing or advancing correctly, review this checklist:
‰ Are you using the correct type of labels? Review the types of label in Types of Media
on page 23 .
‰ Are you using a label that is narrower than the maximum print width? See
Set Print Width
on page 77 .
‰ Review the label- and ribbon-loading illustrations in
Media Loading Overview on page 28
and Load Ribbon on page 53 .
‰ Does the printhead need to be adjusted? See Adjust Printhead Pressure on page 63 for
more information.
‰ Do the sensors need to be calibrated? See
Calibrate Media and Ribbon Sensor Sensitivity
on page 84 for more information.
If none of the above suggestions correct the problem, review this checklist:
‰ Perform one or more of the self-tests given in
Printer Diagnostics on page 125 . Use the
results to help identify the problem.
‰ If you are still having problems, see Contacts on page 3 for customer support information.