Output Solutions 650 - Manual (Page 73)

Troubleshooting
9.6 No Printout
• Self-test printout does not start
• Make sure that you have closed the cover.
• Check if paper is loaded in the printer.
• Check if ribbon cassette is installed correctly on
• Printing does not start
• Check if the physics and logic connection between printer and host system are
correct and at least one LED should be light.
• Check if LCD displays ON LINE and check if the communication interface
parameters have been set up correctly.
• Make sure that the printer is connected to the host computer. (Refer to Paragraph
• 1.8 Connection to the System). Make sure that connectors are properly fixed at
both ends.
• Make sure that the printer is receiving data from the host computer.
• Make sure that the correct protocol is enabled.
• Make sure that you have selected the correct port (if the automatic feature has not
been selected).
• Make sure that paper is loaded.
• Make sure that the ribbon is installed.
• Examine the ribbon path. Does the ribbon pass in front of the whole printhead?
Adjust the ribbon if necessary.
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