Output Solutions 650 - Manual (Page 71)

Troubleshooting
9.3 Ribbon or Carriage-related Problems
• Ribbon Problems
• Make sure that the ribbon is:
• Stretched correctly;
• Not worn thin or dry;
• Not torn or damaged in any other way;
• Not jammed
• If the ribbon box is damaged, replace it with a new one.
• Carriage does not move smoothly
• Examine the paper pathway. Remove any obstructions. Check that all
packing material is removed.
• Examine the carriage area for obstructions. Remove where necessary.
9.4 Paper-related Problems
• The printer does not accept the sheet
• Check whether the document is within specifications or not.
• Check whether the document is inserted and aligned correctly or not.
• Fanfold Paper is not positioned at perforation for tear-off feature
• Select the correct form length using the Setup feature.
• Reset top of form by performing a parking function.
• Paper tears or jams
• Examine the paper path; remove any
Note: To clean the paper path remove the Alignment Unit as described in
paragraph 4.1.2.
• Paper is ropy, such as crimp.
• Multi-carbon does not bond well together.
• Too thick, too thin or too many sheets of paper.
• There is residue of paper or fibre on the printing media.
• Paper with clip or pin (which would damage the printer seriously)
Note:
See paragraph 6.2 Document Specification.
• Paper jam with printer including the optional Tractor Unit
• Is the fanfold paper too loose or too taut between the tractors?
• If the holes in the paper are deformed at their outer edges, the paper is too taut.
• If the paper rises between the tractors, it is too loose.
• Readjust the tractor spacing so that the paper lies smoothly but without any tension.
• Ensure that the paper is horizontally aligned on the pins.
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