NEC 320Fc - Manual (Page 107)

General Problems and Solutions
Troubleshooting 5-9
Failed to disable
PCI device: QLogic
Fibre Channel
Adapter
If you have installed QLogic SANsurfer Fibre Channel HBA
Software to upgrade the BIOS in your host bus adapter, you
should uninstall this utility when you are done upgrading the
BIOS. In this case, the Active Upgrade console cannot split
system resources because it cannot disable the HBA on the
Upgrade Side. To resolve the problem, you must abort the
upgrade, uninstall SANsurfer, restart the system (or stop the
SANsurfer service), and restart the upgrade process.
The underlying
connection was
closed: Unable to
connect to the
remote server.
If your system is running a network firewall solution, check
the firewall logs for blocked communications and explicitly
add these items to your trusted zone. For information about
configuring Windows Firewall, see “Configuring Windows
Firewall for the Active Upgrade Process” on page 2-10 .
A connection
attempt failed
because the
connected party
did not properly
respond...
Remote KVM browser
window appears, but
does not open
connection
Ensure that Java™ 2 Runtime Environment (JRE) is installed
and running. Also ensure that you have added the VTM
console Web address to your Trusted Sites list, and that you
have allowed blocked Web-based content. See “Connecting
to the Upgrade Side with Remote KVM” on page 4-7 for
more information.
Remote Desktop
connection fails with the
error, The client
could not connect
to the remote
computer.
See Action under “Remote Desktop is not enabled” in
Table 5-1 .
An application fails to
be stopped by the
Active Upgrade console
during split
If your application does not gracefully handle the loss of the
network or disks on the Upgrade Side, it might not stop in a
timely manner when the system enters split mode, and the
Active Upgrade process will time out in a Broken state. If
this happens, restart the Upgrade Side before performing
upgrade tasks to restore the Upgrade Side to an expected
state. If configured correctly, any applications that the Active
Upgrade console controls should not restart on the Upgrade
Side in split mode.
Table 5-3. Troubleshooting: Miscellaneous Problems (Continued)
Error/Problem Action