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General problems and solutions – NEC 320Fc User Manual

Page 104

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General Problems and Solutions

5-6 Express5800/320Fc: Active Upgrade™ User’s Guide

General Problems and Solutions

Table 5-1

describes some common problems that could prevent your system from

passing the readiness check.

C A U T I O N

!

Never perform hardware maintenance, such as removing

and replacing system components, while the Active

Upgrade process is running. If you experience a problem

that prevents the Active Upgrade process from completing

successfully, you should always be able to abort the

upgrade session to restore your system to its original

state. If you cannot abort an upgrade session, contact

NEC Technical Support or your authorized support

representative for assistance.

N O T E

For the latest troubleshooting information, including any

issues that were discovered post release, see the

Express5800/320Fc: Active Upgrade User’s Guide

online at

http://support.necsam.com/servers/.

Table 5-1. Troubleshooting: Readiness Check

Error

Action

IO board nn is

unsafe to pull

Verify that all critical system resources (including disks,

Ethernet PCI adapters, and VTMs) are configured correctly

and duplexed. See

“System Prerequisites” on page 2-2

for

more information.

RDR disk is not

duplexed

If you recently ran an upgrade session, wait for the RDR

resynchronization process to complete before running

another upgrade session. See

“Verifying If RDR Disks Are

Resynchronizing” on page 5-5

for more information.

Embedded NIC not

teamed

Use the PROset utility to configure your Ethernet PCI

adapters into teams. All embedded Ethernet PCI adapters

must be teamed. See

“System Prerequisites” on page 2-2

and

“Recommendations” on page 2-5

for more information

about configuring Ethernet PCI adapters.