Panasonic HYBRID IP-PBX KX-TDA200 - Manual (Page 41)

1.2 Receiving Group Features
Feature Guide 41
1. Group Call Distribution [ 1.2.2.2 Group Call Distribution]
Incoming calls are distributed using one of the following methods:
2. Queuing Feature [ 1.2.2.3 Queuing Feature]
If a preprogrammed numbers of extensions in an incoming call distribution group are busy,
a preprogrammed number of additional calls can wait in a queue.
While calls are waiting in the queue, an outgoing message (OGM) or Music on Hold can
be sent to the waiting callers.
3. VIP Call [ 1.2.2.4 VIP Call]
It is possible to assign a priority to incoming call distribution groups so that an incoming
*10 : 1.2.2.3 Queuing Feature
*11 : 1.2.2.7 Supervisory Feature
*12 : 1.2.2.6 Log-in/Log-out
Distribution Method Description
Uniform Call
Distribution (UCD) Calls go to a different extension uniformly each time a call
is received.
Priority Hunting An idle extension is searched in the specified order.
Ring All extensions in the incoming call distribution group ring
simultaneously.
Incoming Call
Distribution Group 1
(Floating extension no.: 290,
Name: Sales) Log-out Log-in
Extn.
101 Extn.
102 Extn.
103 Extn.
104 Extn.
105 Extn.
105
Supervisor Extension
Extn.
100
Calls arriving at incoming call
distribution group 1.
Queuing Feature
Three calls are
waiting in a queue.
Monitors or controls the
incoming call distribution
group status.
4
5
6
7
1
2
3 Group Call Distribution
Calls are distributed by the
assigned method.
(Only three extensions
[agents] can answer the
call for Busy on Busy
.)
Overflow Feature
a) Sends busy tone (Busy on Busy), or
b) Redirects to the overflow destination.
Manual Queue Redirection
The longest waiting call in a queue
can be redirected to the overflow
destination by pressing the Hurry-up
button. The button shows the Hurry-
up status.
D
E
F
B
A
C
* 11
* 12
* 10