Parker Hannifin SERVO CONTROLLER OEM6250 - Manual (Page 38)

3 2 OEM6250 Installation Guide
Product Return Procedure
Step 1 Obtain the serial number and the model number of the defective unit, and secure a purchase order number to
cover repair costs in the event the unit is determined by the manufacturers to be out of warranty.
Step 2 Before you return the unit, have someone from your organization with a technical understanding of the
OEM6250 system and its application include answers to the following questions:
• What is the extent of the failure/reason for return?
• How long did it operate?
• Did any other items fail at the same time?
• What was happening when the unit failed (e.g., installing the unit, cycling power, starting other
equipment, etc.)?
• How was the product configured (in detail)?
• Which, if any, cables were modified and how?
• With what equipment is the unit interfaced?
• What was the application?
• What was the system environment (temperature, enclosure, spacing, contaminants, etc.)?
• What upgrades, if any, are required (hardware, software, user guide)?
Step 3 Call for return authorization. Refer to the Technical Assistance phone numbers provided on the inside
front cover of this document. The support personnel will also provide shipping guidelines.