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Hunt group functions, Making a line busy – Siemens HIPATH 8000 User Manual

Page 135

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OpenScape Voice functions

135

Step by step

Hunt group functions

To ensure optimum handling of specific calls, your tele-
phone can be assigned to a pickup group

page 22

and/or a hunt group.

Your administrator can incorporate multiple telephones in
a hunt group. If your telephone is assigned to a hunt
group, OpenScape Voice forwards calls for the members
of your group in accordance with specific rules defined by
your administrator. Hunt groups are a simple solution for
distributing calls to a group of telephones.

If you want another member of the group to pick up an
incoming call, you can set your telephone to signal the
busy status for your line to the other members of the
hunt group. Hunt group calls will then no longer be for-
warded to your telephone.

This feature can also be configured using the program-
mable feature toggle key

page 128.

Making a line busy

This prevents this line being used for calls in a hunt
group.

Activating

^

Lift the handset.

j

Enter the code (see the table of codes

page 148).

Z

Wait until you hear the confirmation tone.

Deactivating

Make the line free once more for the hunt group.

^

Lift the handset.

j

Enter the code (see the table of codes

page 148).

Z

Wait until you hear the confirmation tone.