Call-out policy setup menu – IBM RS/6000 44P User Manual

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Digital Pager Telephone Number is the number for a pager carried by someone
who responds to problem calls from your server. Contact your administration center
representative for the correct telephone number to enter here. For test purposes, use
a test number, which you can change later.

Note: Some modems, such as IBM 7857-017, are not designed for the paging

function. Although they can be used for paging, they return an error message
when they do not get the expected response from another modem. Therefore,
even though the paging was successful, the error message causes the service
processor to retry, continuing to place pager calls for the number of retries
specified in the Call-Out policy Setup Menu. These retries result in redundant
pages.

For digital pagers that require a personal identification number (PIN) for access,
include the PIN in this field as shown in the following example:

18001234567,,,,87654

The commas create pauses for the voice response system, and the 87654
represents the PIN. The length of these pauses is set in modem register S8. The
default is usually 1 or 2 seconds each.

Customer Voice Telephone Number is the telephone number of a phone near the
server or answered by someone responsible for the server. This is the telephone
number left on the pager for callback. For test purposes, use a test number, which
you can change later.

Customer System Telephone Number is the telephone number to which your
server’s modem is connected. The service or administration center representatives
need this number to make direct contact with your server for problem investigation.
This is also referred to as the

call-in

phone number.

Call-Out Policy Setup Menu

This menu allows you to set call-out policy.

Call-Out Policy Setup Menu

1. Call-Out policy (First/All):

Currently First

2. Remote timeout, (in seconds):

Currently 120

3. Remote latency, (in seconds):

Currently 2

4. Number of retries:

Currently 2

98. Return to Previous Menu

Call-Out Test

The Call-Out Test verifies if the Call-Out function is working properly. Before the Test,
call-out must be enabled and the system configured properly for call-out.

Chapter 3. Using the Service Processor