IBM 51 User Manual
IBM Hardware
Table of contents
Document Outline
- Contents
- Preface
- Chapter 1. Introduction to troubleshooting
- Chapter 2. Problem determination essentials for Tivoli Intelligent Orchestrator
- Problem determination methodologies
- Troubleshooting methods for Tivoli Intelligent Orchestrator and prerequisites
- Chapter 3. Log file types
- Chapter 4. Locating and configuring log files
- Chapter 5. Tivoli Intelligent Orchestrator log files
- Chapter 6. Middleware prerequisite log files
- Chapter 7. Common problems and known limitations in Tivoli Intelligent Orchestrator
- Problems with installation
- In Linux, you cannot create the user tioadmin
- The system cannot connect to the IBM Tivoli Directory Server during the Tivoli Intelligent Orchestrator installation
- The installation of the DB2 Universal Database Client on Windows 2003 system fails
- Installing the common agent and the agent manager is not supported
- The system cannot connect to the database server during the Tivoli Intelligent Orchestrator installation
- The Microsoft Active Directory installation fails
- The Microsoft Active Directory installation fails with invalid certificate value
- The silent installation program for Tivoli Intelligent Orchestrator exits before the installation is completed
- Environment variables not set for user tioadmin
- The installation of IBM Tivoli NetView on Windows fails if the password for creating a user account does not meet the system requirements
- The agent manager installation fails during the Tivoli Intelligent Orchestrator installation
- An error occurs when running the rpm -qa command after the DB2 Universal Database, IBM Tivoli Directory Server, and WebSphere Application Server prerequisites are installed on Linux
- Problems with logging in
- Problems with workflows
- DB2 Universal Database errors occur when you deploy resources
- DB2 Universal Database creates a database state error
- DB2 Universal Database deadlocks occur when the system runs a logical operation
- Shell command error: Resource temporarily unavailable
- Shell command error: Exit value=1, Error stream=", Result stream="no bash in ..."
- IBM Tivoli Software Support personnel have requested a copy of a workflow
- A workflow does not install
- Cannot run workflows if the PS1 environment variable is altered
- Other common problems
- On Windows, Tivoli Intelligent Orchestrator does not start
- Problems occur when administering Tivoli Intelligent Orchestrator from the Web interface while a local firewall is enabled
- Incorrect SOAP parameters generate detailed Java exception messages
- XML import does not work properly
- DB2 Universal Database does not work properly with terminal server
- On UNIX, Tivoli Intelligent Orchestrator logs fill up the file system
- On Windows 2000, the embedded messaging feature does not work
- WebSphere Application Server on Linux remains paused when you try to stop the JMS pub sub broker
- On Windows, the remote connection to the database hangs when the database server is on a multiprocessor machine
- For languages other than English, the text in CSV reports imported in Microsoft Excel is garbled
- An error occurs if you use special characters to create a new user or security role
- Common agents unable to communicate with the agent manager
- Limitations when trying to manually associate a discovered software resource with a software definition
- Some patch installations might fail when trying to perform a multiple patch installation
- There is a maximum size for returnResult parameter storage
- Device Manager limitations
- Known report limitations
- Problems with installation
- Chapter 8. Troubleshooting the agent manager
- Log files for the agent manager
- Determining the version of agent manager
- Installation and uninstallation verifications
- Verifying that the agent manager service is running
- Verifying the installation of WebSphere Application Server
- Verifying the installation of DB2 Universal Database Enterprise Server Edition (ESE)
- Errors starting the agent manager application server
- Errors starting the agent manager application
- Verifying the connection to the registry
- Enabling and disabling tracing
- Recovering from an incomplete uninstallation of the agent manager
- Common problems
- Chapter 9. Contacting IBM Tivoli Software Support
- Chapter 10. Tivoli Intelligent Orchestrator messages
- Common subsystem messages
- Deployment engine subsystem messages
- Job Distribution Service (JDS) subsystem messages
- J2ee subsystem messages
- Policy engines subsystem messages
- Common agent subsystem messages
- TC driver manager subsystem messages
- Utilities subsystem messages
- Compliance Messages
- Group Messages
- Networking Messages
- RXA Messages
- Software Distribution Messages
- Chapter 11. Tivoli Common Agent Services messages
- Appendix A. Common Agent serviceability tool
- Appendix B. Support information
- Appendix C. Notices
- Index