Cause, Solution, Common – IBM 51 User Manual
Page 87: Agents, Unable, Communicate, With, Agent, Manager, Limitations
Cause
The
Distinguished
Name
(DN)
syntax
supported
by
the
directory
server
does
not
support
special
characters.
This
is
a
known
problem
with
the
IBM
Tivoli
Directory
Server
and
is
described
in
detail
in
the
Tivoli
Directory
Server
Administration
Guide
that
is
available
at
Solution
Escape
these
special
characters
or
other
characters
in
an
attribute
value
in
a
distinguished
name
string
by
preceding
it
with
a
backslash
(\).
Common
agents
unable
to
communicate
with
the
agent
manager
Communication
problems
between
the
common
agents
and
the
agent
manager
might
include,
for
example,
a
failed
ping
agent,
or
failed
subagent
installations
when
installing
the
common
agent.
Cause
The
Domain
Name
Server
(DNS)
is
not
properly
set
up
in
the
common
agents’
environment.
By
default,
the
agent
manager
is
set
up
so
that
the
common
agent
machines
must
be
able
to
resolve
the
fully
qualified
name
of
the
agent
manager
server.
Solution
In
cases
where
the
endpoint
machine
where
you
want
to
install
the
common
agent
cannot
resolve
the
fully
qualified
name
of
the
agent
manager
server,
follow
these
steps:
1.
Stop
Tivoli
Intelligent
Orchestrator.
2.
On
the
Tivoli
Intelligent
Orchestrator
server,
edit
the
AgentManager.properties
file
that
is
located
in
the
following
directory:
$WAS_HOME/installedApps/
AgentManager.war/WEB-INF/classes/resources
a.
Find
the
line
that
looks
like:
ARS.host= qualified name> where qualified name> can be, for example, bvtwin1.torolab.ibm.com . b. Replace the IP address with the fully qualified name, for example, 9.2.2.2 . The edited line should now look like: ARS.host=9.2.2.2 3. Restart the agent manager. 4. Retry installing the common agent on the endpoint machine. Limitations when trying to manually associate a discovered software resource with a software definition When you manually associate a discovered software resource on a server with a software definition, you can only select a software product, patch, or operating system software definition. The following scenario is described: v You manually associated a discovered software resource on a server with a software stack definition. Chapter 7. Common problems and known limitations in Tivoli Intelligent Orchestrator 75