Cause, Solution, Problems with logging in – IBM 51 User Manual
Page 74: You cannot log in, Solution 1, Error, Occurs, When, Running, Command
Reinstalling
Tivoli
Intelligent
Orchestrator:
Retry
the
Tivoli
Intelligent
Orchestrator
installation.
The
Tivoli
Intelligent
Orchestrator
installer
will
detect
that
Tivoli
Intelligent
Orchestrator
is
already
installed,
and
will
install
only
agent
manager.
An
error
occurs
when
running
the
rpm
-qa
command
after
the
DB2
Universal
Database,
IBM
Tivoli
Directory
Server,
and
WebSphere
Application
Server
prerequisites
are
installed
on
Linux
After
successfully
installing
the
Tivoli
Intelligent
Orchestrator
prerequisites
on
Linux,
the
following
error
might
occur
when
running
the
rpm
-qa
command.
This
command
queries
the
packages
that
are
installed
on
the
RedHat
Advanced
Server.
error:
db4
error(-30989)
from
dbcursor->c_get:
DB_PAGE_NOTFOUND:
Requested
page
not
found
Cause
This
is
a
known
problem
for
RedHat
Enterprise
Linux
version
3.
A
workaround
is
documented
on
the
RedHat
Web
site
as
defect
number
149974.
For
more
details,
see
https://bugzilla.redhat.com/bugzilla/show_bug.cgi?id=149974.
Solution
Run
the
following
command
first,
to
remove
the
cache
files
where
the
page
is
not
found:
rm
-f
/var/lib/rpm/__db*
The
cache
will
be
re-created
as
needed.
Run
the
rpm
-qa
command
afterwards,
to
obtain
a
complete
listing
of
installed
packages
on
the
RedHat
Advanced
Server,
without
returning
errors.
Problems
with
logging
in
This
section
includes
troubleshooting
scenarios
for
the
following
problems:
v
v
You
cannot
log
in
Cause
The
LDAP
server
might
be
down.
Solution
1
Run
the
ibmdirctl
command
to
check
the
status
of
the
LDAP
server.
From
LDAP_install_directory\appsrv\bin
,
run
the
ibmdirctl
command
using
the
following
syntax:
ibmdirctl
-D
username
-w
password
status
The
returned
value
is
ibmslapd
process
is
running
when
the
server
is
running.
If
the
system
does
not
confirm
that
the
process
is
running,
start
the
server.
To
start
the
server,
run
ibmdirctl
again
and
use
the
following
syntax:
ibmdirctl
-D
username
-w
password
start
62
Tivoli
Intelligent
Orchestrator
Problem
Determination
and
Troubleshooting
Guide