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Trace logs, Common base event logs, Trace – IBM 51 User Manual

Page 49: Logs, Common, Base, Event

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Action

title

Description

Administrator

Response

Describes

what

response

a

system

administrator

might

be

able

to

take.

Programmer

Response

Describes

what

response

a

system

programmer

might

be

able

to

take.

In

the

example,

the

action

follows

the

label

Operator

Response.

Trace

logs

Tivoli

Intelligent

Orchestrator

provides

configurable

tracing

capabilities

that

can

help

you

determine

the

cause

of

a

problem.

Trace

logs

and

first-failure

data

capture

(FFDC)

are

built

into

the

software

to

assist

the

IBM

Customer

Support

for

Tivoli

software

personnel

in

gathering

information

to

determine

why

a

problem

is

occurring,

and

might

be

requested

as

part

of

diagnosing

a

reported

problem.

v

Trace

logs

capture

operating

environment

details,

including

the

starting

and

stopping

of

processes,

data

transfer

between

software

components,

activity

that

occurs

while

the

software

is

running,

and

errors

that

occur

when

the

code

fails

to

operate

as

intended.

v

First-failure

data

capture

captures

and

stores

the

tracing

information

preceding

an

error

message.

Trace

logs

are

used

to

determine

the

causes

of

Tivoli

Intelligent

Orchestrator

problems

and

to

debug

errors.

Error

messages

can

include

information

about

the

cause

of

the

error

and

possible

resolutions

for

the

error.

Trace

logs

are

intended

to

be

used

by

Tivoli

Customer

Support

service

engineers

or

developers.

If

you

encounter

an

issue,

Support

representatives

might

ask

you

to

obtain

information

from

trace

logs

so

that

they

can

review

the

details.

Trace

logs

have

the

file

name

trace.log

,

and

are

stored

in

the

subfolder

for

each

software

component.

Trace

logs

are

in

English

only,

localization

support

(national

language

support)

is

not

provided

for

trace

entries.

By

default,

tracing

is

enabled

at

the

minimal

level

that

is

required

for

FFDC,

and

can

be

changed

as

required.

Common

Base

Event

logs

Trace

logs

are

automatically

translated

to

Common

Base

Event,

which

is

a

standardized

format

for

logging

and

tracing

events

in

a

multi-application

environment.

By

using

the

Common

Base

Event

format,

Tivoli

Intelligent

Orchestrator

facilitates

the

integration

of

problem

determination

data,

and

makes

it

possible

to

rapidly

identify

an

event,

collect

and

analyze

problem

determination

data,

establish

the

event

priority,

plan

appropriate

responses,

and

make

the

necessary

adjustments

to

resolve

it.

An

XML-based

standard,

the

Common

Base

Event

guarantees

consistency

of

interpretation

for

all

of

the

messages

generated

between

applications,

and

offers

consistent

and

complete

information

about

the

following:

v

The

system

component

that

reports

a

particular

error

v

The

components

affected

by

this

error,

which

might

be

the

same

as

the

component

reporting

the

error

v

The

error

itself

Common

Base

Event

logs

have

the

file

name

cbe.log

,

and

are

stored

in

the

subfolder

for

each

software

component.

Chapter

3.

Log

file

types

37