IBM 51 User Manual
Page 194
BTC1041I
command
to
register
the
common
agent
with
the
agent
registration
service
Explanation:
No
additional
information
is
available
for
this
message.
BTC1042I
command
to
renew
the
certificate
revocation
list
Explanation:
No
additional
information
is
available
for
this
message.
BTC1043I
command
to
renew
the
certificate
of
the
common
agent
Explanation:
No
additional
information
is
available
for
this
message.
BTC1044I
command
to
reset
the
security
credentials
Explanation:
No
additional
information
is
available
for
this
message.
BTC1045E
The
security
service
failed
to
obtain
the
common
agent
description.
Explanation:
The
registration
is
missing
the
common
agent
description.
The
description
is
required.
If
the
description
is
missing,
the
registration
will
fail.
System
action:
The
registration
failed
because
the
common
agent
description
is
missing.
Administrator
Response:
The
agent_mgrclient
bundle
might
not
be
deployed
correctly
within
the
common
agent
framework.
Try
to
reinstall
the
common
agent
or
contact
customer
support.
BTC1046E
The
common
agent
failed
to
validate
security
credentials.
Explanation:
Either
the
credentials
are
currently
not
valid,
or
the
ID
information
in
the
credentials
is
incorrect.
System
action:
Communication
from
the
common
agent
will
fail.
Administrator
Response:
Update
the
common
agent
with
valid
credentials.
BTC1047E
The
common
agent
failed
to
renew
its
security
credentials.
Explanation:
The
common
agent
failed
to
renew
its
certificate
with
the
certificate
authority
of
the
agent
manager.
This
message
appears
if
one
of
the
following
conditions
is
met:
v
The
certificate
renewal
port
of
the
agent
manager
could
not
be
reached,
either
because
it
is
not
active,
an
error
exists
involving
network
configuration,
or
the
service
location
information
stored
in
the
common
agent
properties
file
is
incorrect.
v
The
common
agent
does
not
trust
the
agent
manager
certificate
authority
because
the
current
certificate
used
by
the
agent
manager
certificate
authority
does
not
exist
in
the
common
agent
truststore.
v
The
common
agent
certificate
is
not
valid.
The
operating
system
GUID
or
the
installation
location
of
the
common
agent
has
been
modified
since
the
initial
registration.
The
change
is
causing
the
client
authentication
that
is
required
for
the
certificate
renewal
to
fail.
v
The
common
agent
certificate
has
expired.
This
might
have
caused
the
client
authentication
that
is
required
for
the
certificate
renewal
to
fail.
v
The
common
agent
certificate
has
been
revoked.
This
might
have
caused
the
client
authentication
that
is
required
for
the
certificate
renewal
to
fail.
System
action:
The
common
agent
will
continue
to
run
with
its
existing
credentials.
Attempting
to
contact
the
common
agent
might
result
in
a
failure,
particularly
if
its
credentials
are
not
valid.
Administrator
Response:
Attempt
to
determine
which
condition
that
was
described
in
the
explanation
is
met.
Check
for
exceptions
and
associated
messages
in
the
trace
output
file,
traceAgent.log,
to
help
find
the
problem.
If
the
log
indicates
that
the
common
agent
was
not
able
to
contact
the
certificate
renewal
port
of
the
agent
manager,
make
sure
the
agent
manager
is
up
and
running,
ensure
that
the
location
information
stored
in
the
common
agent
properties
file
is
correct,
verify
that
the
agent
manager
can
be
reached
from
the
common
agent
using
the
host
name
specified
in
the
common
agent
properties
file,
and
make
another
attempt
to
renew
its
certificate.
If
the
log
indicates
that
the
SSL
handshake
between
the
common
agent
and
the
agent
manager
failed,
either
the
common
agent
does
not
trust
the
agent
manager,
or
the
common
agent
credentials
are
not
valid.
Attempt
to
resolve
the
situation
by
completing
the
following
steps:
1.
Shutdown
the
common
agent.
2.
Backup
and
delete
the
contents
of
the
cert
directory.
3.
Place
the
agentTrust.jks
file
from
the
agent
manager
in
the
empty
cert
directory.
4.
Start
the
common
agent.
Since
the
cert/agentKeys.jks
file
does
not
exist,
the
common
agent
will
attempt
to
register
again.
If
the
common
agent
has
the
correct
registration
password,
and
the
agent
manager
allows
duplicate
registration,
the
common
agent
should
register
successfully
and
receive
a
new
certificate.
If
the
common
agent
does
not
have
renewed
or
new
credentials
after
completing
the
steps
above,
contact
customer
support.
182
Tivoli
Intelligent
Orchestrator
Problem
Determination
and
Troubleshooting
Guide