IBM 51 User Manual
Page 211
v
Using
a
Web
browser,
access
the
URL,
url.
4.
Start
the
upgrade
again.
5.
If
the
common
agent
upgraded
continues
to
fail,
collect
the
common
agent
logs
and
contact
customer
support.
BTC5049E
The
upgrade
bundle
cannot
retrieve
the
value
for
the
key
key
from
CAUpgrade.properties
file.
Explanation:
The
CAUpgrade.properties
file
contains
key/value
pairs
that
provide
platform-specific
information
that
is
needed
to
upgrade
the
common
agent.
The
value
for
the
required
key
was
not
found
in
the
file.
This
typically
indicates
a
programming
error
or
that
the
file
was
changed
after
it
was
created.
System
action:
The
upgrade
of
the
common
agent
stopped
and
the
version
of
the
common
agent
is
unchanged.
Administrator
Response:
If
the
agent
manager
is
version
1.1
or
version
1.2
with
fix
pack
1
or
earlier,
completed
the
following
steps:
1.
Repeat
the
steps
in
the
common
agent
upgrade
instructions
on
the
support
web
site
to
reconfigure
the
agent
manager
to
upgrade
common
agents.
2.
Start
the
upgrade
again.
If
the
upgrade
still
fails,
or
if
the
agent
manager
is
already
at
version
1.2
with
fix
pack
2
or
greater,
collect
the
common
agent
log
files
and
contact
customer
support.
BTC5050E
The
upgrade
bundle
cannot
create
a
response
file
to
use
with
the
installation
program.
Look
in
the
logs/upgradeAgentTrace.log
and
logs/upgradeAgentMessage.log
files
for
information
about
the
exception:
exception.
Explanation:
An
error
occurred
while
creating
the
response
file
that
is
needed
to
drive
the
upgrade
path
of
the
common
agent
installation.
Possible
exceptions
include:
v
IOException
-
The
response
file
cannot
be
created
or
opened
for
writing,
or
an
error
occurred
when
writing
to
the
file.
System
action:
The
upgrade
of
the
common
agent
stopped
and
the
version
of
the
common
agent
is
unchanged.
Administrator
Response:
Look
in
the
logs/upgradeAgentTrace.log
file
for
information
about
the
exception.
The
trace
log
contains
information
about
the
error.
Correct
the
problem,
and
then
start
the
upgrade
again.
BTC5051E
The
upgrade
bundle
cannot
unpack
the
image
at
location
into
the
data_directory
directory.
Look
in
the
logs/upgradeAgentTrace.log
and
logs/upgradeAgentMessage.log
files
for
information
about
the
exception:
exception
Explanation:
An
error
occurred
while
unpacking
the
installation
image
image
into
the
data_directory
directory.
Possible
exceptions
include:
v
MalformedURLException
-
The
URL,
location,
specifies
an
unknown
protocol.
v
ZipException
-
There
was
a
problem
with
the
zipped
image
file.
v
IOException
-
An
error
occurred
while
reading
from
the
zipped
image
file
or
while
creating
the
unpacked
version
of
a
file
on
the
local
file
system.
System
action:
The
upgrade
of
the
common
agent
stopped
and
the
version
of
the
common
agent
has
not
been
changed.
Administrator
Response:
Look
in
the
logs/upgradeAgentTrace.log
and
logs/
upgradeAgentMessage.log
files
to
find
details
about
the
error,
and
then,
take
corrective
action.
Possible
actions
include:
v
Making
sure
there
is
enough
disk
space
on
the
common
agent
machine
to
hold
the
uncompressed
files.
v
Make
sure
the
target
directory,
data_directory,
is
writable.
After
you
correct
the
problem,
start
the
upgrade
again.
BTC5052E
The
upgrade
bundle
cannot
copy
the
image
from
location
to
relative_path/file_name.
Explanation:
Before
the
upgrade
can
occur,
the
deployer
service
must
copy
the
compressed
image
file
from
location
to
the
file_name
file
in
the
relative_path
directory
on
the
common
agent
machine.
This
error
indicates
that
the
copy
was
not
successful.
System
action:
The
upgrade
of
the
common
agent
stopped
and
the
version
of
the
common
agent
has
not
been
changed.
Administrator
Response:
Perform
these
actions
to
correct
the
problem:
1.
Make
sure
that
the
agent
manager
is
running.
2.
If
the
agent
manager
is
version
1.1
or
version
1.2
with
fix
pack
1
or
earlier,
make
sure
the
common
agent
upgrade
instructions
on
the
support
Web
site
have
been
followed.
The
instructions
help
you
configure
the
agent
manager
to
upgrade
common
agents.
3.
Make
sure
that
common
agent
has
enough
disk
space
for
the
file.
Chapter
11.
Tivoli
Common
Agent
Services
messages
199