Appendix a. common agent serviceability tool, Components, Running the serviceability tool – IBM 51 User Manual
Page 233: Contents of the casservice.zip file, Appendix, Common, Agent, Serviceability, Tool, Running
Appendix
A.
Common
Agent
serviceability
tool
This
section
describes
the
serviceability
tool
that
captures
information
about
the
common
agent
and
the
machine
the
agent
is
running
on.
The
serviceability
tool
is
a
script
that
can
be
run
from
the
common
agent
installation
directory,
also
referred
to
as
the
base
directory.
The
tool
collects
diagnostic
information
about
the
agent
and
packs
the
information
into
an
archive
that
can
be
used
for
troubleshooting
or
can
be
sent
to
IBM
Customer
Support
for
analysis
in
the
event
of
problems
with
the
common
agent.
The
archive
includes
an
HTML
compilation
of
the
information
gathered.
Components
The
serviceability
tool
consists
of
three
key
components:
1.
A
script
that
runs
the
tool,
which
is
stored
in
the
base
directory
of
the
agent
(default:
C:\Program
Files\tivoli\ep
):
v
Windows:
service.bat
v
Unix:
service.sh
2.
A
jar
file
located
in
the
lib
directory
(default
C:\Program
Files\tivoli\ep\lib
):
casservice.jar
Note:
This
tool
also
depends
on
the
guid.jar
file
being
in
the
lib
directory,
so
it
can
get
the
GUID.
3.
An
output
file,
CASservice.zip
,
which
is
created
in
the
base
directory
of
the
agent.
Running
the
serviceability
tool
To
run
the
common
agent
serviceability
tool:
1.
Open
an
Command
prompt
window.
2.
Switch
to
the
base
directory
of
the
common
agent.
3)
3.
Invoke
the
following
script
to
create
a
CASservice.zip
file
in
the
base
directory
of
the
common
agent:
v
Windows:
service
v
UNIX/Linux:
./service.sh
Note:
If
you
have
multiple
common
agents
on
a
machine,
you
need
to
run
the
tool
in
the
base
directory
of
each
agent
that
you
want
to
gather
service
information
about.
If
you
intend
to
send
multiple
CASservice.zip
files
to
IBM
Customer
Support,
be
sure
to
rename
them
so
they
don’t
all
have
the
same
name.
Contents
of
the
CASservice.zip
file
The
CASservice.zip
file
contains
the
following
files:
1.
Key
system
information
stored
as
a
file
called
CASserviceInfo.html
that
can
be
viewed
by
an
HTML
browser
(Internet
Explorer
6
recommended).
The
file
is
located
in
the
directory:
©
Copyright
IBM
Corp.
2003,
2006
221