FARGO electronic DTC400 - Manual (Page 249)

RESTRICTED USE ONLY Fargo Electronics, Inc.
DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 12-1
Section 12: Fargo Technical Support
The purpose of this section to provide the User with an efficient, step-by-step procedure to
be used when contacting Fargo Technical Support as needed for this Card Printer.
Table of Contents
Section 12: Fargo Technical Support ________________________________________ 12-1
Table of Contents _____________________________________________________ 12-1
Contacting Fargo Technical Support ______________________________________ 12-1
Reading the Serial Numbers on a Fargo Printer _____________________________ 12-2
Finding out when a Fargo Card Printer was manufactured ___________________ 12-2
Reviewing Example No. 1: Serial Number 80453289 ______________________ 12-2
Reviewing Example No. 2: Serial Number A1280224______________________ 12-2
Contacting Fargo Technical Support
Step Procedure
1 Refer to Section 3: General Troubleshooting as needed.
Contact the Fargo Technical Support Group by phone at (952) 941-0050 or by fax
at (952) 941-1852 for additional technical assistance.
OR
Contact Fargo Technical Support via the Web:
http://www.fargosupport.com
2 Position a phone near the Printer and Computer so Fargo technicians can help to
help troubleshoot the Printer(s).
3 Please have a self-test and a sample card ready when calling Fargo Technical
Support.