IPitomy IP1000 User Guide User Manual
Page 82
Service
Cathy Caldwell
123
Gretchen Goodall
134
David Dawson
124
Peter Polk
135
Susan Smith
125
Robert Reed
126
Using this ring group scenario the Menu would look like:
Sales (Destination - Group 1).
Customer Service (Destination - Group 2).
Office Manager (Destination - Ext. 113).
The menu prompt for this menu and group arrangement would read as follows:
Thank you for calling ATI Connect a leading manufacturer of cable assemblies and wiring
harnesses. If you know the extension of the party you would like to reach you may dial it
at any time.
For Sales, press 1.
For Customer Service, press 2.
For Accounting, press 3.
Once a call is sent to Sales the ring group strategy might be to have calls answered
Round Robin or distributed to one Sales person after the other.
Example Ring Group 2 – Regional Sales Grouping
Group 1
East Coast Sales
Ext.
Group 2
West Coast
Sales
Ext.
Group 3
Customer
Service
Ext.
Cathy Caldwell
123
Susan Smith
125
Gretchen Goodall
134
David Dawson
124
Robert Reed
126
Peter Polk
135
Using this ring group scenario the Menu would look like:
East Coast Sales (Destination - Group 1).
West Coast Sales (Destination - Group 2).
Customer Service (Destination - Group 3).
Office Manager (Destination - Ext. 113).
The menu prompt for this menu and group arrangement would read as follows:
Thank you for calling ATI Connect a leading manufacturer of cable assemblies and wiring
harnesses. If you know the extension of the party you would like to reach you may dial it
at any time. For:
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