IPitomy IP1000 User Guide - Manual (Page 81)

mapping feature via the Smart Personal Console simply log in to your SPC, then browse to
My Account and then access the My Phone Settings Link.
Groups
The Group function allows incoming calls to be distributed to a group of extensions rather
than just one extension. Within the Group function, different distributions strategies may
be selected based on the call coverage required by the application. Groups can be
intercom paging groups too. By dialing the intercom button or code followed by the group
number, the group will receive the page over the intercom. Groups are a set of
extensions that are related either because they:
ƒ Serve a similar business function.
ƒ Work within the same department.
ƒ Are located in proximity to each other.
For example, a business might create a group for Sales, Customer Service or
Engineering departments. Groups may also be created for people in similar locations like
a plant floor, the north section of a building or the front office. The goal of a group is to
ring telephones based on the incoming call DID, the Auto Attendant, or the choice
selected by the incoming caller or the time of day. Note that all calls to ring group
members from the ring group number or routed to the ring group will bypass forwarding
settings set on the PBX. The exception to this is that some phones have forwarding
settings which are independent of the PBX (not set through the PBX Web GUI). These
settings will still be applied.
Ring Group Examples
Ring groups define a set of extensions (people) that answer calls. Ring groups can be
created for departments (e.g., Sales or Engineering) or business regions (e.g., north,
south, etc.), or areas of a business (e.g., a warehouse or plant floor). These ring groups
can appear on an Automated Attendant (menu). When the group option is selected from
an Automated Attendant Menu, the call is routed to the group. Calls will be distributed to
the members in the group based upon the ring strategy for the group.
The ring strategy for the group can be set from the drop-down list. Available call
distribution options are:
ƒ Ring All
ƒ Round Robin
ƒ Round Robin (with memory)
ƒ Least Recent
ƒ Fewest Recent
ƒ Fewest Calls
ƒ Random
Ring group definitions can be found in the Add a New Ring Group section of this guide. If
a business has the following departments and people
:
This business can setup the following ring groups supporting business operations.
Example Ring Group 1 – Departmental Grouping
Group 1 Sales Ext. Group 2 Customer Ext.
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