HP KAYAK XM600 User Manual

Page 66

3 Troubleshooting Your HP PC Workstation

Collecting Information Before Contacting HP Support

It is recommended that before contacting HP Support you note down some
of the information mentioned below. This will help HP support deal with
your problem quickly and efficiently:

PC Description

Model number

See label on the right side of your PC.

Serial number

See label on the right side of your PC.

Memory

•

Number of megabytes installed

•

Is it HP supplied memory or memory
from another source?

•

The total amount of memory installed is displayed in the Setup program main menu,
accessed by pressing

during start-up. You can also use the System Info feature of HP

MaxiLife to get this information (refer to “Other Features” on page 55).

•

There may be some compatibility problems with non-HP memory modules. HP supports
and recommends only HP supplied memory modules.

Question or Problem

Write down a brief description of the problem

Frequency

How often has the problem occurred?

Run OK?

How long has the PC been running normally?

Recent changes to the PC

Have there been any recent changes made to the PC?

Hardware Configuration

Which BIOS version is used?

The BIOS version is displayed in the Setup program main menu, accessed by pressing

during start-up. You can also use the System Info feature of HP MaxiLife to get this
information (refer to “Other Features” on page 55).

Any BIOS parameter changes?

Did the problem occur after changes were made to the BIOS using the Setup program?

Make a list of slots and interrupts used by
additional cards (for example, LAN, sound
and SCSI)

This is to check for interrupt conflicts. You can find IRQs by running e-DiagTools (see page 59).

Operating System

Are you using the original operating
system software that came preloaded on
your PC?

If not, what is the operating system
version?

Select Settings ➪ Control Panel from the Start menu, then click on the System icon. The

operating system version is displayed under System.

Any operating system-generated error
messages?

Please note down exact text of error message.

Any errors during boot (Power-On Self
Test)?
This test checks all installed components.

Any POST errors will be displayed on your monitor screen or signalled by beep codes.