HP 3100 - Manual (Page 81)

B Support and warranty
The information in Maintain and troubleshoot suggests solutions to common problems. If your HP
Fax is not operating correctly and those suggestions did not solve your problem, try using one of the
following support services to obtain assistance.
• Obtain electronic support
• Obtain HP telephone support
• Prepare the HP Fax for shipment
• Pack the HP Fax
• Warranty
Obtain electronic support
To find support and warranty information, go to the HP Web site at www.hp.com/support . If prompted,
choose your country/region, and then click Contact HP for information on calling for technical
support.
This Web site also offers technical support, supplies, ordering information and other options such
as:
• Access online support pages.
• Send HP an e-mail message for answers to your questions.
• Connect with an HP technician by using online chat.
Support options and availability vary by product, country/region, and language.
Obtain HP telephone support
During the warranty period, you may obtain assistance from the HP Customer Care Center.
This section contains the following topics:
• Before you call
• Support process
• HP support by phone
• Additional warranty options
Before you call
Visit the HP Web site ( www.hp.com/support ) for the latest troubleshooting information, or product
fixes and updates.
To assist our Customer Care Center representatives to serve you better, prepare the following
information if you need to call HP.
▲ If the HP Fax does not print, get the following information ready:
•
HP Fax model
• Model number and serial number (check the back of the HP Fax)
Obtain HP telephone support 77