HP 3100 User Manual
Page 73
Problem
Possible solution
The HP Fax cannot send faxes, but
can receive faxes
The HP Fax might be dialing too fast or too soon. You
might need to insert some pauses in the number
sequence. For example, if you need to access an outside
line before dialing the phone number, insert a pause
following the access number. If your number is 95555555,
and 9 accesses an outside line, you might insert pauses
as follows: 9-555-5555. To enter a pause in the fax
number you are typing, press Redial/Pause, or press the
Symbols button repeatedly, until a dash (-) appears on
the display.
You can also send the fax using monitor dialing. This
enables you to listen to the phone line as you dial. You
can set the pace of your dialing and respond to prompts
as you dial. For more information, see
.
The number you entered when sending the fax is not in
the proper format or the receiving fax machine is having
problems. To check this, try calling the fax number from
a telephone and listen for fax tones. If you cannot hear fax
tones, the receiving fax machine might not be turned on
or connected, or a voice mail service could be interfering
with the recipient's phone line. You can also ask the
recipient to check the receiving fax machine for any
problems.
Fax tones are recorded on my
answering machine
When you have an answering machine on the same
phone line you use for fax calls, try connecting the
answering machine directly to the port labeled 2-EXT on
the back of the HP Fax. If you do not connect the
answering machine as recommended, fax tones might be
recorded on your answering machine.
Make sure the HP Fax is set to receive faxes automatically
and that the Rings to Answer setting is correct. The
number of rings to answer for the HP Fax should be
greater than the number of rings to answer for the
answering machine. If the answering machine and the HP
Fax are set to the same number of rings to answer, both
devices answer the call and fax tones are recorded on the
answering machine.
Set your answering machine to a low number of rings and
the HP Fax to answer in the maximum number of rings
supported. (The maximum number of rings varies by
country/region.) In this setup, the answering machine
answers the call and the HP Fax monitors the line. If the
HP Fax detects fax tones, the HP Fax receives the fax. If
the call is a voice call, the answering machine records the
incoming message. For more information, see
number of rings before answering
.
The phone cord that came with my HP
Fax is not long enough
If the phone cord that came with the HP Fax is not long
enough, you can use a coupler to extend the length. You
can purchase a coupler at an electronics store that carries
phone accessories. You will also need another phone
cord, which can be a standard phone cord that you might
already have in your home or office.
(continued)
Solve fax problems
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