HP 3100 User Manual
Page 72
Problem
Possible solution
If you have an answering machine on the same phone line
with the HP Fax, you might have one of the following
problems:
•
Your answering machine might not be set up properly
with the HP Fax.
•
Your outgoing message might be too long or too loud
to allow the HP Fax to detect fax tones, and the
sending fax machine might disconnect.
•
Your answering machine might not have enough
quiet time after your outgoing message to allow the
HP Fax to detect fax tones. This problem is most
common with digital answering machines.
The following actions might help solve these problems:
•
When you have an answering machine on the same
phone line you use for fax calls, try connecting the
answering machine directly to the port labeled 2-EXT
on the back of the HP Fax.
•
Make sure the HP Fax is set to receive faxes
automatically. For information on setting up the HP
Fax to receive faxes automatically, see
•
Make sure the Rings to Answer setting is set to a
greater number of rings than the answering machine.
For more information, see
.
•
Disconnect the answering machine and then try
receiving a fax. If faxing is successful without the
answering machine, the answering machine might be
causing the problem.
•
Reconnect the answering machine and record your
outgoing message again. Record a message that is
approximately 10 seconds in duration. Speak slowly
and at a low volume when recording your message.
Leave at least 5 seconds of silence at the end of the
voice message. There should be no background
noise when recording this silent time. Try to receive
a fax again.
NOTE:
Some digital answering machines might not
retain the recorded silence at the end of your outgoing
message. Play back your outgoing message to
check.
If the HP Fax shares the same phone line with other types
of phone equipment, such as an answering machine, a
computer dial-up modem, or a multi-port switch box, the
fax signal level might be reduced. The signal level can
also be reduced if you use a splitter or connect extra
cables to extend the length of your phone. A reduced fax
signal can cause problems during fax reception.
If you have a special ring pattern for your fax phone
number (using a distinctive ring service through your
telephone company), make sure that the Distinctive
Ring feature on the HP Fax is set to match. For more
information, see
Change the answer ring pattern for
.
Chapter 6
(continued)
68
Maintain and troubleshoot