HP Officejet 6500A Plus - Manual (Page 92)

Solution 10: Restart the printer
Solution:
1. Turn off the printer. For more information, see Turn off the printer.
2. Unplug the power cord. Plug the power cord back in, and then press the Power
button to turn on the printer.
Cause: The printer experienced an error.
The printer prints meaningless characters
Try the following solutions to resolve the issue. Solutions are listed in order, with the
most likely solution first. If the first solution does not solve the problem, continue trying
the remaining solutions until the issue is resolved.
•
Solution 1: Restart the printer
• Solution 2: Print a previously saved version of the document
Solution 1: Restart the printer
Solution: Turn off the printer and your computer for 60 seconds, then turn them
both on and try printing again. For more information, see Turn off the printer.
Cause: There was no available memory in the printer.
If this did not solve the issue, try the next solution.
Solution 2: Print a previously saved version of the document
Solution: Try printing another document from the same software application. If
this works, then try printing a previously saved version of the document that is not
corrupt.
Cause: The document was corrupt.
Page order
Try the following solution to resolve the issue.
•
The pages in my document came out in the wrong order
The pages in my document came out in the wrong order
Solution: Print the document in reverse order. When the document finishes
printing, the pages are in correct order.
Cause: The print settings were set to print the first page of your document first.
Because of the way the paper feeds through the printer, the first page is print-side
up at the bottom of the stack.
Chapter 8
88 Solve a problem