HP Officejet 6500A Plus - Manual (Page 237)

Ink Alert
The ink cartridge identified in the message is low on ink.
Ink level warnings and indicators provide estimates for planning purposes only. When you receive
a low-ink warning message, consider having a replacement cartridge available to avoid possible
printing delays. You do not need to replace the ink cartridges until print quality becomes
unacceptable.
For information about replacing ink cartridges, see Replace the ink cartridges.
For information about ordering ink cartridges, see HP supplies and accessories.
For information about recycling used ink supplies, see HP inkjet supplies recycling program.
NOTE: Ink from the cartridges is used in the printing process in a number of different ways,
including in the initialization process, which prepares the printer and cartridges for printing. In
addition, some residual ink is left in the cartridge after it is used. For more information see
www.hp.com/go/inkusage.
Printhead Problem
The printhead identified in the message is missing, not detected, or incorrectly installed in the
printer.
To solve this problem, try the following solutions. Solutions are listed in order, with the most likely
solution first. If the first solution does not solve the problem, continue trying the remaining
solutions until the issue is resolved.
•
Solution 1: Turn the printer off and on
• Solution 2: Clean the electrical contacts
• Solution 3: Replace the printhead
Solution 1: Turn the printer off and on
Turn off the printer, and then turn it on again.
If the problem persists, try the next solution.
Solution 2: Clean the electrical contacts
Clean the electrical contacts on the printhead. For more information, see Advanced printhead
maintenance.
If the problem persists, try the next solution.
Solution 3: Replace the printhead
Replace the printhead. For more information, see HP supplies and accessories.
NOTE: If the printhead is still under warranty, contact HP support for service or replacement.
For more information about the printhead warranty, see Ink cartridge warranty information.
If the problem persists after you replace the cartridge, contact HP support. For more information,
see HP support.
Cartridge Problem
The ink cartridge identified in the message is missing, damaged, or inserted into the wrong slot in
the printer.
NOTE: If the cartridge is identified in the message as incompatible, see HP supplies and
accessories for information about obtaining cartridges for the printer.
Cartridge Problem 233