HP Officejet 6500A Plus - Manual (Page 90)

Solution 4: Check the printer driver status
Solution: The printer driver status might have changed to either offline or stop
printing.
To check the printer driver status
•
Windows: In the HP printer software, click Printer Actions, and then click See
What's Printing.
• Mac OS: Open System Preferences, and then click Print & Fax. Open the
print queue for your printer.
Cause: The status of the printer driver had changed.
If this did not solve the issue, try the next solution.
Solution 5: Wait until the printer completes the current operation
Solution: If the printer is performing another task your print job is delayed until
the printer completes the current task.
Some documents take a long time to print. If nothing has printed several minutes
after you sent a print job to the printer, check the printer's control panel to see if
there are any errors.
Cause: The printer was busy with another task.
If this did not solve the issue, try the next solution.
Solution 6: Remove all cancelled print jobs from the queue
Solution: A print job might remain in the queue after it has been cancelled. The
cancelled print job jams the queue and prevents the next print job from printing.
From your computer, open the printer folder and see if the cancelled job remains in
the print queue. Try to delete the job from the queue. If the print job remains in the
queue, try one or both of the following:
•
If the printer is connected with a USB cable, disconnect the cable from the
printer, restart the computer, and then reconnect the USB cable to the printer.
• Shut down the printer, restart the computer, and then restart the printer.
Cause: A deleted print job was in the queue.
If this did not solve the issue, try the next solution.
Solution 7: Clear the paper jam
Solution: Clear the paper jam and remove any torn paper that remains in the
printer.
For more information, see:
Clear jams
Cause: The printer had a paper jam.
Chapter 8
86 Solve a problem