HP Officejet 6500A Plus - Manual (Page 8)

8 Solve a problem
HP support................................................................................................................................76
Obtain electronic support....................................................................................................77
HP support by phone..........................................................................................................77
Before you call..............................................................................................................77
Phone support period...................................................................................................78
Telephone support numbers.........................................................................................79
After the phone support period.....................................................................................81
General troubleshooting tips and resources.............................................................................81
Solve printing problems............................................................................................................82
The printer shuts down unexpectedly.................................................................................82
Alignment fails....................................................................................................................82
Printer takes a long time to print.........................................................................................82
Something on the page is missing or incorrect...................................................................83
Print troubleshooting.................................................................................................................83
Envelopes print incorrectly.................................................................................................83
Borderless printing..............................................................................................................84
The printer is not responding or nothing happens when I try to print.................................85
The printer prints meaningless characters.........................................................................88
Page order..........................................................................................................................88
The margins are not printing as expected..........................................................................89
Text or graphics are cut off at the edge of the page...........................................................90
A blank page came out while printing.................................................................................91
Paper is not picked up from the input tray..........................................................................92
Print quality troubleshooting.....................................................................................................95
Wrong, inaccurate, or bleeding colors................................................................................95
Ink is not filling the text or graphics completely..................................................................98
The printout has a horizontal band of distortion near the bottom of a borderless print....100
Printouts have horizontal streaks or lines.........................................................................101
Printouts are faded or have dull colors.............................................................................103
Printouts seem blurry or fuzzy..........................................................................................105
Vertical streaks.................................................................................................................106
Printouts are slanted or skewed.......................................................................................106
Ink streaks on the back of the paper................................................................................107
Poor black text..................................................................................................................108
The printer prints slowly....................................................................................................109
Printhead maintenance.....................................................................................................110
Clean the printhead....................................................................................................110
Align the printhead......................................................................................................111
Print and evaluate a print quality report......................................................................111
Advanced printhead maintenance..............................................................................117
Advanced ink cartridge maintenance.........................................................................121
Solve paper-feed problems....................................................................................................123
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