Hestan 48 Inch Freestanding Dual Fuel Range Use and Care Manual - Manual (Page 53)

© 2019 Hestan Commercial Corporation
51
EN
LIMITED WARRANTY
WHAT THIS LIMITED WARRANTY COVERS
Hestan Commercial Corporation (“HCC”) warrants to the original consumer purchaser of a Hestan Indoor
Cooking product (the “Product”) from an HCC authorized dealer that the Product is free from defective
materials or workmanship for a period of two (2) years from the date of original retail purchase or closing
date for new construction, whichever period is longer (“Limited Warranty Period”). HCC agrees to
repair or replace, at HCC’s sole option, any part or component of the Product that fails due to defective
materials or workmanship during the Limited Warranty Period. This Limited Warranty is not transferable
and does not extend to anyone beyond the original consumer purchaser (“Purchaser”). This Limited
Warranty is valid only on Products purchased and received from an HCC authorized dealer in the fifty
United States, the District of Columbia and Canada. This Limited Warranty applies only to Products in
non-commercial use and does not extend to Products used in commercial applications.
HOW TO OBTAIN WARRANTY SERVICE
If the Product fails during the Limited Warranty Period for reasons covered by this Limited Warranty,
the Purchaser must immediately contact the dealer from whom the Product was purchased or HCC at
888.905.7463.
Purchaser is responsible for making the Product reasonably accessible for service or for paying the cost to
make the Product reasonably accessible for service. Service is to be provided during normal business hours
of the authorized Hestan Commercial Service Provider. To the extent Purchaser requests service outside
of the normal business hours of the authorized Hestan Commercial Service Provider, Purchaser will pay
the difference between regular rates and overtime or premium rates. Purchaser is required to pay all
travel costs for travel beyond 50 miles (one way) from the nearest authorized Hestan Commercial Service
Provider.
EXTENSIONS TO TWO YEAR LIMITED WARRANTY PERIOD:
In addition to the Two-Year Limited Warranty, the following components have extended warranty
coverage as specifically set forth below:
1. The Product’s gas burners (excludes appearance), electric heating elements, blower motors
(ventilation hoods), electronic control boards, magnetron tubes and induction generators (where
applicable) are warranted to be free from defects in material and workmanship under normal non-
commercial use and service for a period of five (5) years of the original Purchaser. This excludes
surface corrosion, scratches, and discoloration which may occur during normal use and is limited
to replacement of the defective part(s), with the Purchaser paying all other costs, including labor,
shipping and handling, as applicable.
WHAT THIS LIMITED WARRANTY DOES NOT COVER:
This Limited Warranty does not cover and HCC will not be responsible for and will not pay for: damage to
or defects in any Product not purchased from an HCC authorized dealer; color variations in color finishes
or other cosmetic damage; failure or damage from abuse, misuse, accident, fire, natural disaster, commercial
use of the Product, or loss of electrical power or gas supply to the Product; damage from alteration,
improper installation, or improper operation of the Product; damage from improper or unauthorized
repair or replacement of any part or component of the Product; damage from service by someone other
than an authorized agent or representative of the Hestan Commercial Service Network; normal wear and
tear; damage from exposure of the Product to a corrosive atmosphere containing chlorine, fluorine, or
any other damaging chemicals; damage resulting from the failure to provide normal care and maintenance
to the Product; damage HCC was not notified of within the Limited Warranty Period; and incidental and
consequential damages caused by any defective material or workmanship.