Dell UltraSharp 32" 6K HDR Video Conferencing Monitor - Manual (Page 117)

Troubleshooting | 117
Problem What you
experience Possible solutions
Speaker volume
is low / sounds
soft Speaker volume
is low / sounds
soft when
speaker option is
DELL U3224KB
in Sound setting
interface • Increase the speaker volume of DELL U3224KB
to maximum in the Sound setting interface
• Press the Volume Up button to increase the
speaker volume of DELL U3224KB
• If you select DELL U3224KB audio path,
please ensure that the Echo Cancelling
Speakerphone volume is set to medium or
high. Else, the DELL U3224KB maximum
volume may sound soft because it is limited
by the
Echo Cancelling Speakerphone
volume. For example, when the Echo Cancelling
Speakerphone volume is at 50%, and the
DELL
U3224KB volume is set to 100% will have the
same sound level as the former.
Webcam is not
detected Webcam is not
detected in the
Windows Device
Manager • Ensure that the USB upstream cable is
connected between the monitor and the
computer or notebook.
• Ensure that the USB is assigned to the port to
which the USB cable is plugged in to.
• Reconnect the USB upstream cable to the
computer or notebook.
Webcam
cannot connect
/ Webcam
disconnected Could not detect
Monitor camera
/ Could not
switch back to
the PC camera • Reset the monitor to Factory Settings.
• Turn Off the monitor, unplug the monitor power
cord, replug it, and then turn On the monitor.
• Select the Monitor camera again in the
Camera / Video setting of your UC conference
application.