Common problems – Dell UltraSharp 32" 6K HDR Video Conferencing Monitor User Manual
Page 108

108
| Troubleshooting
Common Problems
The following table contains general information about common monitor problems you
might encounter and the possible solutions:
Common
Symptoms
What you
experience
Possible solutions
No Video/
Power LED off
No picture
• Ensure that the video cable connecting
the monitor and the computer is properly
connected and secure.
• Verify that the power outlet is functioning
properly using any other electrical
equipment.
• Ensure that the power button is depressed
fully.
• Ensure that the correct input source is
selected in the
menu.
No Video/
Power LED on
No picture or no
brightness
• Increase brightness and contrast controls
via OSD.
• Perform monitor self-test feature check.
• Check for bent or broken pins in the video
cable connector.
• Run the built-in diagnostics.
• Ensure that the correct input source is
selected in the
menu.
Missing Pixels
LCD screen has
spots
• Cycle power on-off.
• Pixel that is permanently off is a natural
defect that can occur in LCD technology.
• For more information on Dell Monitor
Quality and Pixel Policy, see Dell Support
site a
Stuck-on Pixels LCD screen has
bright spots
• Cycle power on-off.
• Pixel that is permanently off is a natural
defect that can occur in LCD technology.
• For more information on Dell Monitor
Quality and Pixel Policy, see Dell Support
site a
- P3223DE 31.5" 1440p USB Type-C Hub Monitor UltraSharp 30" 1600p USB Type-C Hub Monitor U2722D 27" 16:9 IPS Monitor G3223Q 32" 4K HDR 144 Hz Gaming Monitor UltraSharp 31.5" 4K HDR Video Conferencing Monitor U2723QE 27" 16:9 4K UHD HDR IPS Monitor with USB Type-C Docking C2722DE 27" 16:9 IPS Video Conferencing Monitor U2421E UltraSharp 24.1" 16:10 USB Type-C Hub IPS Monitor U2722DE 27" 16:9 IPS Monitor (Silver) UltraSharp 40" 5K Curved Monitor P3223QE 31.5" 4K UHD USB Type-C Hub Monitor