Dell UltraSharp 32" 6K HDR Video Conferencing Monitor - Manual (Page 113)

Troubleshooting | 113
Product specific problems
Problem What you
experience Possible solutions
Screen image is
too small Image is
centered on
screen, but does
not fill entire
viewing area • Check the Aspect Ratio setting in the Display
menu OSD.
• Reset the monitor to factory settings.
Cannot adjust
the monitor
with the
joystick control
on the rear of
the monitor OSD does not
appear on the
screen • Turn off the monitor, unplug the monitor
power cable, plug it back, and then turn on the
monitor.
No Input Signal
when user
controls are
pressed No picture, the
LED light is
white • Check the signal source. Ensure the computer
is not in the power saving mode by moving the
mouse or pressing any key on the keyboard.
• Check whether the signal cable is plugged
in properly. Connect the signal cable again, if
necessary.
• Reset the computer or video player.
The picture
does not fill the
entire screen The picture
cannot fill the
height or width
of the screen • Due to different video formats (aspect ratio) of
DVDs, the monitor may display in full screen.
• Run the built-in diagnostics.
No image
when using DP
connection to
the PC Blank screen • Verify which DP standard is your Graphics Card
certified to. Download and install the latest
graphics card driver.
• Some DP 1.4 graphics card cannot support DP
2.0 monitors. Go to OSD menu, under Input
Source selection, press and hold mDP select
joystick key for 8 seconds to change the
monitor setting from DP 2.0 to DP 1.4.