Dell UltraSharp 32" 6K HDR Video Conferencing Monitor - Manual (Page 115)

Troubleshooting | 115
Problem What you
experience Possible solutions
The LAN port is
not functioning OS setting or
cable connection
issue • Ensure that the latest BIOS and drivers for your
computer are installed on your computer.
• Ensure that the RealTek 2.5G Ethernet
Controller is installed in the Windows Device
Manager.
• If your BIOS Setup has a LAN/GBE Enabled/
Disabled option, make sure it is set to Enabled.
• Ensure that the Ethernet cable is connected
securely on the monitor and the hub/router/
firewall.
• Check the status LED of the Ethernet cable to
confirm connectivity. Re-connect both ends of
the Ethernet cable if the LED is not lit.
• First power off the Computer and unplug the
Thunderbolt TM 4 cable and power cord of the
monitor. Then, power on the computer, plug in
the monitor power cord and Thunderbolt
TM 4
cable.
Monitor
buttons (Mute
/ Volume down
/ Volume up /
Hookswitch)
not working
with Microsoft
Teams
® App
Monitor
buttons (Mute
/ Volume down
/ Volume up /
Hookswitch)
not working
on Microsoft
Teams
® App
with Chrome OS
/ Ubuntu
Use Microsoft Teams ® App to perform the below
tasks:
• Call Icon to accept / hang up call
• Volume down / Volume up adjustment
• Mic mute / unmute
• Video on / off
Video recording
not working Video recording
App not working
with Win 7 • Windows 7 not support
• Switch to Windows 10 / Windows 11