ProSoft Technology 5201-MNET-101S - Manual (Page 150)

Support, Service & Warranty IEC-101 Slave ♦ ProLinx Communication Gateway
Protocol Manual IEC 60870-5-101 v3 Slave (Firmware version 3.xx)
Page 150 of 159 ProSoft Technology, Inc.
August 6, 2010
North America
(location in California)
Tel: +1.661.716.5100,
E-mail: [email protected]
Languages spoken include: English, Spanish
Latin America
(Oficina Regional)
Tel: +1-281-2989109,
E-Mail: [email protected]
Languages spoken include: Spanish, English
Latin America
(location in Puebla, Mexico)
Tel: +52-222-3-99-6565,
E-mail: [email protected]
Languages spoken include: Spanish
Brasil
(location in Sao Paulo)
Tel: +55-11-5083-3776,
E-mail: [email protected]
Languages spoken include: Portuguese, English
8.2 Return Material Authorization (RMA) Policies and Conditions
The following RMA Policies and Conditions (collectively, "RMA Policies") apply to
any returned Product. These RMA Policies are subject to change by ProSoft
without notice. For warranty information, see Limited Warranty (page 152). In the
event of any inconsistency between the RMA Policies and the Warranty, the
Warranty shall govern.
8.2.1 All Product Returns:
a) In order to return a Product for repair, exchange or otherwise, the
Customer must obtain a Return Material Authorization (RMA) number
from ProSoft and comply with ProSoft shipping instructions.
b) In the event that the Customer experiences a problem with the Product for
any reason, Customer should contact ProSoft Technical Support at one of
the telephone numbers listed above (page 149). A Technical Support
Engineer will request that you perform several tests in an attempt to
isolate the problem. If after completing these tests, the Product is found to
be the source of the problem, we will issue an RMA.
c) All returned Products must be shipped freight prepaid, in the original
shipping container or equivalent, to the location specified by ProSoft, and
be accompanied by proof of purchase and receipt date. The RMA number
is to be prominently marked on the outside of the shipping box. Customer
agrees to insure the Product or assume the risk of loss or damage in
transit. Products shipped to ProSoft using a shipment method other than
that specified by ProSoft, or shipped without an RMA number will be
returned to the Customer, freight collect. Contact ProSoft Technical
Support for further information.
d) A 10% restocking fee applies to all warranty credit returns, whereby a
Customer has an application change, ordered too many, does not need,
etc. Returns for credit require that all accessory parts included in the
original box (i.e.; antennas, cables) be returned. Failure to return these
items will result in a deduction from the total credit due for each missing
item.