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Appendix d merchandise return procedure – Pressure Systems 98RK-1 User Manual

Page 152

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Pressure Systems, Inc. 98RK-1 & 9816 User’s Manual©

Page 150

www.PressureSystems.com

Appendix

D


Merchandise Return Procedure


If your system seems to be in good working order, but the data seem abnormal, contact the
Application Support Group or the Repair Department at Pressure Systems, Inc. The staff is
available for troubleshooting at (757) 865-1243 or toll-free at 1-800-678-7226 during normal
working hours, Eastern Time. If the entire system or any part must be returned to Pressure
Systems, Inc., obtain a Returned Merchandise Authorization (RMA) from the Repair
Department.

Be prepared to supply the following information when requesting the RMA:

● Part

number

● Serial

number

Complete description of problems/symptoms

Bill To and Ship To address

Purchase order number (not required by PSI warranty repairs)

Customer contact and telephone number


The above information, including the RMA number must be on the customer’s shipping
documents that accompany the equipment to be repaired. PSI also requests that the outside of
the shipping container be labeled with the RMA number to assist in tracking the repairs. All
equipment should be sent to the following address:

ATTN: REPAIR DEPARTMENT (7-digit RMA number)

Pressure

Systems,

Inc.

34

Research

Drive

Hampton,

Virginia

23666


PSI will return warranty items prepaid via UPS GROUND. If the customer desires another
method of return shipment, PSI will prepay and add the shipping charges to the repair bill.

Incoming freight charges are the customer’s responsibility. The customer is also responsible for
paying shipping charges to and from PSI for any equipment not under warranty.

All products covered under the PSI warranty policy will be repaired at no charge. An analysis
fee will be charged to quote the cost of repairing any item not under warranty. If, for any
reason, the customer decides not to have the item repaired, the analysis fee will still be
charged. If the quote is approved by the customer, the analysis fee will be waived. The quote
for repair will be based on the PSI flat rate for repair, calibration, and board replacement. When
these prices do not apply, the quote will be based on an hourly labor rate plus parts. All
replaced parts are warranted for 90 days from the date of shipment. The 90-day warranty is
strictly limited to parts replaced during the repair.

This manual is related to the following products: