9 service, 9service – KACO Powador Argus 16S DCS User Manual
Page 27
Service
Operating Instructions Powador Argus 16S DCS, 24S DCS_EN
Page 27
9
Service
We place special emphasis on the quality and longevity of our units, starting even in the product development
phase. More than 60 years of experience in the field of power converters support us in this philosophy.
However, in spite of all quality assurance measures, faults may occur in rare cases. In such cases, KACO new energy
GmbH will provide you with the maximum possible support. KACO new energy GmbH will make every effort to
remedy faults quickly and without a significant bureaucracy.
If you need help solving a technical problem with one of our KACO products, please contact our service hotline.
Please have the following information ready so that we can help you quickly and efficiently:
•
Model/serial number
•
Fault message shown on the display / Description of the fault / Did you notice anything unusual? / What has
already been done to analyse the fault?
•
Module type and string circuit
•
Date of installation / Start-up report
•
Consignment identification / Delivery address / Contact person (with telephone number)
You can find our warranty conditions on our website:
From there, you can easily navigate to our international websites by clicking on the appropriate flag.
Please use our website to register your unit within 24 months:
You can also select the appropriate flag on this page to access the website for your own country.
In this manner, you can assist us in providing you with the quickest service possible. In return, you receive two
additional years of warranty coverage for your unit.
Notice: The maximum length of the warranty is based on the currently applicable national warranty conditions.
We have prepared a template for complaints. You can find this form at http://www.kaco-newenergy.de/en/site/
service/kundendienst
Hotlines
Technical troubleshooting
Technical consultation
Inverters (*)
+49 (0) 7132/3818-660
+49 (0) 7132/3818-670
Data logging and accessories
+49 (0) 7132/3818-680
+49 (0) 7132/3818-690
Construction site emergency (*)
+49 (0) 7132/3818-630
Customer helpdesk
Monday to Friday from 7:30 a.m. to 5:30 p.m. (CET)
(*) Also on Saturdays from 8:00 a.m. to 2:00 p.m. (CET)