Super Systems SDS 8120 - Manual (Page 71)

Super Systems Inc. Page 71 of 104
Color Touch Screen Data Logger Operations Manual
Figure 97 - Communications OK message on Test Comms dialog box
3. One or more SDS were found, but one or more failed to respond to a ping.
SDS instruments were found on the network, but one or more did not respond to a ping.
For each instrument that does not successfully respond to the ping, the user will be
informed that there was a problem testing the communications and the software will
give the IP address of the SDS instrument(s) that failed to respond as well as the IP
address of the SDS instrument(s) that did respond successfully to the ping (Figure 98).
The most common cause is different subnets between the SDS and the computer (Figure
99). The user may need to change the IP address of the SDS through menu option 26,
Set IP Address . Click the “Close” button to close the form.
Figure 98 - One or more SDS did not respond message on Test Comms dialog box
Figure 99 - One or more SDS did not respond message
If the user is attempting to communicate with the SDS directly using a laptop that also
has a wireless network on it, the wireless network could interfere with some of the SDS
Reporter functions. The UDP error could happen if the user tried to ping a data logger
while a wireless network was enabled (Figure 100). Any wireless network should be
disabled before running the SDS Reporter software.