Grandstream GXP2200 User Manual - Manual (Page 58)

Firmware Version 1.0.3.26 GXP2200 USER MANUAL Page 57 of 159
SHARED CALL APPEARANCE (SCA)
The GXP2200 supports shared call appearance by Broadsoft standard. This feature allows members of
the SCA group to shared SIP lines and provides status monitoring (idle, active, progressing, hold) of the
shared line. When there is an incoming call designated for the SCA group, all of the members of the group
will be notified of an incoming call and will be able to answer the call from the phone with the SCA
extension registered.
All the users that belong to the same SCA group will be notified by visual indicator when a user seizes the
line and places an outgoing call, and all the users of this group will not be able to seize the line until the line
goes back to an idle state or when the call is placed on hold (with the exception of when multiple call
appearances are enabled on the server side).
In the middle of the conversation, there are two types of hold: Public Hold and Private Hold. When a
member of the group places the call on public hold, the other users of the SCA group will be notified of this
by the yellow-flashing button and they will be able to resume the call from their phone by pressing the line
button. However, if this call is placed on private-hold, no other member of the SCA group will be able to
resume that call.
To enable shared call appearance, the user would need to register the shared line account on the phone.
In addition, they would need to enable SCA and configure SCA options via LCD or web GUI.
To configure SCA via LCD, go to Settings->Personalized Account and select one account first. The tap
on "Shared Call Appearance (SCA)". To configure SCA via web GUI, go to Account page->SIP Settings
to fill out the options in the following figure.
Figure 51: GXP2200 Shared Call Appearance Web GUI Settings