DNF Controls GTP-32 - Manual (Page 47)

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LIMITED WARRANTY
DNF Controls warrants its product to be free from defects in material and
workmanship for a period of one (1) year from the date of sale to the original
purchaser from DNF Controls.
In order to enforce the rights under this warranty, the customer must first
contact DNFs Customer Support Department to afford the opportunity of
identifying and fixing the problem without sending the unit in for repair. If
DNF’s Customer Support Department cannot fix the problem, the customer
will be issued a Returned Merchandise Authorization number (RMA). The
customer will then ship the defective product prepaid to DNF Controls with the
RMA number clearly indicated on the customer’s shipping document. The
merchandise is to be shipped to:
DNF Controls
12843 Foothill Blvd., Suite C
Sylmar, CA 91342
USA
Failure to obtain a proper RMA number prior to returning the product may
result in the return not being accepted, or in a charge for the required repair.
DNF Controls, at its option, will repair or replace the defective unit. DNF
Controls will return the unit prepaid to the customer. The method of
shipment is at the discretion of DNF Controls, principally UPS Ground for
shipments within the United States of America. Shipments to international
customers will be sent via air. Should a customer require the product to be
returned in a more expeditious manner, the return shipment will be billed to
their freight account.
This warranty will be considered null and void if accident, misuse, abuse,
improper line voltage, fire, water, lightning or other acts of God damaged the
product. All repair parts are to be supplied by DNF Controls, either directly or
through its authorized dealer network. Similarly, any repair work not
performed by either DNF Controls or its authorized dealer may void the
warranty.
After the warranty period has expired, DNF Controls offers repair services.
Equipment is evaluated and repair price quoted prior to any work performed.
DNF Controls reserves the right to refuse repair of any unit outside the
warranty period that is deemed non-repairable.
DNF Controls shall not be liable for direct, indirect, incidental, consequential
or other types of damage resulting from the use of the product.