Daktronics Venus DataStreamer - Manual (Page 81)

Venus DataStreamer Troubleshooting 75
Section 10: Venus DataStreamer Troubleshooting
This section contains some symptoms that may be encountered while using Venus DataStreamer
software and possible remedies for each situation. This list does not include every possible issue, but
does represent some of the more common situations that may occur. If a problem should occur that is
not covered here, contact Daktronics Customer Service at the number listed on the cover page of the
manual.
Problem Observed
Possible Solutions
The display is set up in the software, but I cannot
communicate with my display. The display is blank.
•
Check power to the display. Verify this by
unplugging the display’s power cord and then
plugging it back in. The display should boot up
and show its initialization sequence.
•
Check that the data cable is connected from the
signal converter to the input connection on the
display.
•
Check that the cable is a flipped cable.
•
Check that the address in the software matches
the hardware address (for DAKTickers only).
I’m using a Lantronix serial server to connect to my
display. All the cables are connected correctly and the
address in the software matches that of the sign. The
display has power and boots up but I still cannot
connect.
•
Check that the Lantronix serial server is set up for
the correct connect mode (either RS-422 or RS-
232).
•
Verify that the baud rate is 9600 for a DAKTicker
display or 19200 for a DataTrac display.
•
Check that the socket on the Lantronix serial
server matches the socket in the configuration
(The software default is 3001). Refer to ED-12850
for more information on setting the baud rate and
changing the socket.
I do not see the names of the stocks, only the stock
prices.
•
Under the Appearance tab in the message screen,
check that Name is in the Item list and not
[NAME]. Name shows the name of the stock while
[NAME] displays an alternative user name. It is
most likely that the [NAME] field was left blank
beside the stock index. (Refer to Section 6.5 for
help.)
A portion of the display does not display data.
•
Refer to the display manual troubleshooting
section.
My DataTrac display boots up fine and I can send
messages to it, but no data appears on the display.
•
Check the configuration of the display. Make sure
the coordinates are set to X=1, Y=1.
No Data Driver appears in the Data Driver field.
•
Check that a data driver was configured in the
Configuration dialog.
I cannot set the address for a DataTrac.
•
The address cannot be set for a DataTrac. The
data is broadcast to all displays on the network.