Comtech EF Data SDM-100A - Manual (Page 8)

Preface SDM-100A Satellite Modem
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Customer Support
Contact the EFData Customer Support Department for:
• Product support
• Information on returning a product
• Information on upgrading a product
• Product training
• Reporting comments or suggestions concerning manuals
An EFData Customer Support representative may be reached at:
EFData Corporation
Attention: Customer Support Department
2105 West 5th Place
Tempe, Arizona 85281 USA
(602) 968-0447 (Main EFData Number)
(602) 517-2444 (Customer Support Desk)
(602) 921-9012 FAX
or, E-Mail can be sent to the Customer Support Department at:
[email protected]
To return an EFData product (in-warranty and out-of-warranty) for repair or replacement:
1. Request a Return Material Authorization (RMA) number from the EFData
Customer Support Department.
Be prepared to supply the Customer Support representative with the model
number, serial number, and a description of the problem.
2. To ensure that the product is not damaged during shipping, pack the product in
its original shipping carton/packaging.
3. Ship the product back to EFData. (Shipping charges should be prepaid.)
For more information regarding the warranty policies, refer to the disclaimer page
located behind the title page.