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Troubleshooting MiniMAC Rack Management System
B–2 Rev. 0
B.1 Troubleshooting
Refer to Table B-1 if Windows NT

does not operate with the MiniMAC program.
Table B-1. Troubleshooting
Problem Probable Cause Remedy
Upon computer startup,
Windows NT displays
message that a Driver
would not install. Port expander card has
conflicting IRQ, memory, or
address setting with a plug
and play device. Verify jumper or switch setting on the port expander
card. Use Windows Diagnostic (Appendix A) and
check settings. Reconfigure adapter properties as
outlined in Chapter 3.
ILCNET and UINETMAN
services will not run. Name of computer (assigned
in Windows NT) does not
equal computer name
specified in the Registry
Editor. Reidentify computer name.
See Figure B-1:
Go to: START
Click on: PROGRAM
Click on: ADMINISTRATIVE TOOLS
Click on: WINDOWS NT DIANOGISTICS
Read: Top line (will exhibit name of computer)
See Figure B-2
Go to: DOS Prompt
Type: REGEDIT
Path: HKEY\LOCALMACHINE\SOFTWARE\
ILC\ADAPTIVE BROADBAND\SYS
Computer0 = MiniMAC
ILCNET will run but,
UINETMAN will not run. Service can not find computer
name, although Registry File
is correct. Verify TCP/IP Address and list in Host File. (Refer
to Appendix A, Host File.)
ILCNCS will not run. In the Registry Editor, ILC
program directory path
improperly created or
BITMAP and/or DATABASE
file folders missing. Return to create file folders and repeat procedure.
(see Figures B-3 and B-4
)
ILCNCS will work but no
communication between
COMM ports and
MiniMAC. 1. Hyperterm or
Commtest.exe is not disabled.
2. Port expander drivers are
not installed or improperly
installed.
Go to: EVENT VIEWER
Observe: Red logo will
describe event error.
3. Sentinel hardware key is
missing.
4. Sentinel Driver not
installed.
1. Disable Hyperterm or Commtest.exe.
2. Reinstall port expanders.
3. Verify hardware key on LPT1.
4. Install from CD.