Returning a product for upgrade or repair – Comtech EF Data CDD-880 User Manual
Page 18

CDM-880 Multi Receiver Router
Revision 1
Preface
MN-CDD880
xvi
Returning a Product for Upgrade or Repair
Step
Task
1
Go to the Comtech EF Data Service page (http://www.comtechefdata.com/
service.asp) and read the Return Material Authorization section in its entirety.
2
Request a Return Material Authorization Number:
• On the Comtech EF Data Service page: Select the Return Material
Authorization hyperlink.
• On the Comtech EF Data Support page:
(http://www.comtechefdata.com/support.asp): Click [Send RMA Request]
(http://www.comtechefdata.com/rmaform.asp);
• Fill out the RMA form completely;
• Click [Send Email].
• Alternately:
o
Send an e‐mail providing this same detailed information to Comtech EF
Data Customer Service ([email protected]).
o
Contact Comtech EF Data Customer & Technical Support by phone or fax.
3
Pack the product in its original shipping carton and protective packaging.
4
Ship the product back to Comtech EF Data. Shipping charges should be prepaid.