Adtec digital Soloist-HD Pro (version 02.07.09) Manual - Manual (Page 6)

Plan Comparisons
Feature/
Plan Name Priority-24 Standard Priority Limited
Hours 24 Hours/Day; 7
Days/Week 9:00 AM – 5:00 PM,
(U.S.Central Standard
Time),
Excludes Weekends &
Holidays
Call Response
Time Same day- 2 hours
(1st in order of call
list) Same Day: 4 Hours (2nd in
order of call list) 48 Hours
Discounted Site
Visits 25% 10% None
Discounted
Training 25% 10% None
Repair Service Guaranteed* 1 Day
Turnaround 3 Day Turnaround None
* A one-month free service extension will be awarded if Adtec fails to meet its service guarantee.