G - faq – Adtec digital TBGS w/adManage User Manual

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Appendix

G - FAQ

Why is my eyeMonitor black for a single network?
Veriﬁcations are automatically sent back to the TBGS server 2

minutes after each insert and at two minutes after midnight for each
network.

Possible Cause:
1.

Veriﬁcation not in veriﬁcation folder or un-merged .VER folder

Hard drive is bad in Duet

Duet is not conﬁgured correctly (IP address, Host IP, Gateway IP etc.)

Cabling is not correct

No schedule is currently loaded for that network.

Solution Steps: Try these solution steps to resolve the issue.
- Close and restart eyeMonitor.
- Conﬁrm that there is a schedule in local and merged folder.
- Conﬁrm that the hard drive of the Duet is working by checking the Content
Management > Drive Status within adManage. Also do a UNITS command
from our terminal applet. Is should respond with each partition’s information.
If it does not, reset the Duet or reset the drive and restart the unit.
- Conﬁrm that the Duet conﬁgured correctly? Check networking conﬁguration
and channel ID.

Why is my eyeMonitor black for all networks?

Possible Cause:
1.

Loss of network communication to the head end.

Solution Steps:
- Close and restart eyeMonitor.
- Check the timestamp of the .VER in the TBGS? This will give you an
indication when the networking was still working.
- Reset the router or switch at the headend and the Main ofﬁce.
- Conﬁrm that the Duet is conﬁgured correctly, check networking conﬁguration
settings?
- Conﬁrm that the IP or other network-related setting have not been recently
changed for the TBGS?

How do I test communications between a Duet in the ﬁeld

and the TBGS?

From the TBGS server you must ping the IP Address of the Duet. If you
cannot PING it, then conﬁgurations and wiring must be checked. Try pinging
another unit in that head end for conﬁrmation of a good connection to the
head end. If you cannot ping other units at the head end then networking
hardware may be the cause.

How do I check conﬁgurations in a Duet remotely?

Connect to the Duet using Symphony Pro. Use the terminal applet and
compare the conﬁguration to either that of another duet in the same head
end of a master CMDAUTO ﬁle your team should have. If you can’t connect
remotely you must go to the head end and check from the front keypad or
by using a laptop. Conﬁgurations allow the Duets at the headends to work
with the central server or TBGS. Duets must have a CCHHH number and the
CMDAUTO ﬁle (Head End Speciﬁc) must be pushed to each unit. Once the
CMDAUTO ﬁle resides on the unit, the unit must be reset. This conﬁgures the
unit with settings that all of the units must have. (See Duet manual for more
conﬁguration detail). The IP address, the GIP, the HIP, the CCHHH number,
the EMT setting, and making the avail times 00:00 must be done manually on
each unit.

How do I check conﬁgurations in AdManage?

After connecting to the AdManage HTML interface simply go to the
Conﬁguration Tab to check both the Head end setup and the channel setup.
See your Advantage manual for further explanation.

How can I check to see if a spot aired using the TBGS?

To search for a spot airing, it is advised to use eyeMonitor for veriﬁcation of
playback. One may also open the VER ﬁle for a given network in notepad and
use the Find tool, by spot name, to determine when a spot played. Symphony
can be used for some monitoring, but the Console and Veriﬁcation applets are
not recommended.