Adtec digital TBGS w/adManage - Manual (Page 21)

19 Chapter 3 - Using adManage
Check-In
Description: Channel checked-in - Status Only
Suggested use: This status alarm is used to notify that a Duet
has logged into the TBGS in the past hour. This can be used to confirm
a Duet(s) network health in the field. You can use this alarm for a
particular channel for troubleshooting. This alarm would be useful for
anyone managing Duets at the headend and any IT specialist . Because
under normal operation a lot of traffic will be generated by this alarm, it
is better to use the Not Check In alarm for exception management.
Obtained Schedule
Description: Channel obtained schedule - Status Only
Suggested use: This status alarm is used to notify that a Duet
has obtained a schedule from the TBGS. This can be used to confirm a
Duet(s) has retrieved a new or updated schedule. This alarm could be
used to ensure transfer of schedules from the Merged Schedules folder
to the Duets in the field. Because under normal operation a lot of traffic
will be generated by this alarm, it is better to use the Missing Schedule
alarm for exception management.
Missing Schedule (*Highly Recommended Alarm*)
Description: Channel missing schedule - The ad inserter is
missing a schedule.
Suggested use: This alarm is used to notify that a Duet(s) is
missing a schedule for today or the future. This alarm can be used to
confirm all future schedules are on the inserters. This Alarm would be
useful for any traffic personnel.
Obtained Content
Description: Channel obtained content - Status Only
Suggested use: This status alarm is used to notify of all or
particular content being retrieved by the inserters. This alarm is helpful
in confirming the transferring of new content to the inserters. This
status alarm would be useful for any traffic personnel.
Missing Content (*Highly Recommended Alarm*)
Description: Channel missing content - The ad inserter is missing
commercials which are scheduled to play. Missing content is caused by
communication problems or the spots have not been ingested yet.
Suggested use: This alarm is used to notify of missing content
on the ad inserters. This alarm is specific to content that is currently
scheduled. This alarm would be useful for traffic personnel and
production personnel. Please use the Server Missing Content alarm
along with this alarm.
No Netset Cue (*Highly Recommended Alarm*)
Description: Channel had no netset cue - The ad inserter did
not receive a cue to insert the commercial during the scheduled avail.
Typical causes could be DTMF tone a mismatch, schedule problems or
cue issues with the broadcast network.
Suggested use: This alarm is used to notify of channels missing
an insertion by no cue/tone. This alarm can be used to monitor for
consistent missed by no cue occurrences. This alarm would be useful
for all traffic personnel and anyone who manages Duets at the headend
level.
Missed By No Break
Description: Channel had a missed by no break - The unit is
missing a schedule.
Suggested use: This alarm is used to notify of channels missing
an insertion by no scheduled content for that break. This could be a
scheduling error or a missing schedule all together. This would be an
alarm which would require immediate investigation into the scheduling
of the inserter or Duet itself. This alarm would be useful for all traffic
personnel.
Missed by NO SPOT
Description: Channel had a missed by no spot - Ad is missing
from the commercial inserter. Refer to Missing Schedule Alarm and
Missing Content Alarm.
Suggested use: This alarm is used to notify of channels missing
an insertion by no spot/missing content. This alarm can be used to
determine if missing content is at the headend or inserter level. This
alarm would be useful for all traffic personnel.