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EXFO FIP-425B/435B Fiber Inspection Probe and ConnectorMax2 Mobile User Manual

Page 81

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Troubleshooting

Fiber Inspection Probe

73

Solving Common Problems

The list of available FIPs

is empty.

Ensure the Wi-Fi is on.

Ensure the probe is on.

The FIP measurement is

corrupted when it is

imported from a

computer to the smart

device via a USB cable.

The corruption seems to be caused by the smart device

drivers. This is not caused by the ConnectorMax2 Mobile

application.

Try to transfer the files to the smart device using a cloud

application such as Google Drive.

The ConnectorMax2

Mobile application icon

is not available in the list

of the applications

displayed.

Ensure the smart device is not in Safe Mode. If so, restart

the smart device.

Ensure the ConnectorMax2 Mobile application was

installed from the current user account (not from another

account).

Problem

Solution