Hangar 9 1/4-Scale J-3 Cub ARF - Manual (Page 6)

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Questions, Assistance, and Repairs
Your.local.hobby.store.and/or.place.of.purchase.cannot.provide.warranty.support.or.repair..Once.assembly,.setup.or.
use.of.the.Product.has.been.started,.you.must.contact.Horizon.directly..This.will.enable.Horizon.to.better.answer.your.
questions.and.service.you.in.the.event.that.you.may.need.any.assistance..For.questions.or.assistance,.please.direct.your.
[email protected],.or.call.877.504.0233.toll.free.to.speak.to.a.service.technician.
Inspection or Repairs
If.this.Product.needs.to.be.inspected.or.repaired,.please.call.for.a.Return.Merchandise.Authorization.(RMA)..Pack..
the.Product.securely.using.a.shipping.carton..Please.note.that.original.boxes.may.be.included,.but.are.not.designed..
to.withstand.the.rigors.of.shipping.without.additional.protection..Ship.via.a.carrier.that.provides.tracking.and.insurance.
for.lost.or.damaged.parcels,.as.Horizon is not responsible for merchandise until it arrives and is accepted
at our facility..A.Service.Repair.Request.is.available.at.www.horizonhobby.com.on.the.“Support”.tab..If.you.do.not..
have.internet.access,.please.include.a.letter.with.your.complete.name,.street.address,.email.address.and.phone.number.
where.you.can.be.reached.during.business.days,.your.RMA.number,.a.list.of.the.included.items,.method.of.payment..
for.any.non-warranty.expenses.and.a.brief.summary.of.the.problem..Your.original.sales.receipt.must.also.be.included..
for.warranty.consideration..Be.sure.your.name,.address,.and.RMA.number.are.clearly.written.on.the.outside.of.the.
shipping.carton.
Warranty Inspection and Repairs
To receive warranty service, you must include your original sales receipt.verifying.the.proof-of-purchase.
date..Provided.warranty.conditions.have.been.met,.your.Product.will.be.repaired.or.replaced.free.of.charge..Repair.or.
replacement.decisions.are.at.the.sole.discretion.of.Horizon.Hobby.
Non-Warranty Repairs
Should your repair not be covered by warranty the repair will be completed and payment will be
required without notification or estimate of the expense unless the expense exceeds 50% of the retail
purchase cost..By.submitting.the.item.for.repair.you.are.agreeing.to.payment.of.the.repair.without.notification..Repair.
estimates.are.available.upon.request..You.must.include.this.request.with.your.repair..Non-warranty.repair.estimates.will.
be.billed.a.minimum.of.½.hour.of.labor..In.addition.you.will.be.billed.for.return.freight..Please.advise.us.of.your.preferred.
method.of.payment..Horizon.accepts.money.orders.and.cashiers.checks,.as.well.as.Visa,.MasterCard,.American.Express,.
and.Discover.cards..If.you.choose.to.pay.by.credit.card,.please.include.your.credit.card.number.and.expiration.date..Any.
repair.left.unpaid.or.unclaimed.after.90.days.will.be.considered.abandoned.and.will.be.disposed.of.accordingly..Please
note: non-warranty repair is only available on electronics and model engines.
Electronics.and.engines.requiring.inspection.or.repair.should.be.shipped.to.the.following.address:
Horizon.Service.Center.
4105.Fieldstone.Road.
Champaign,.Illinois.61822
All.other.Products.requiring.warranty.inspection.or.repair.should.be.shipped.to.the.following.address:
Horizon.Product.Support.
4105.Fieldstone.Road.
Champaign,.Illinois.61822
Please call 877-504-0233 with any questions or concerns regarding this product or warranty.